Proof of vaccination or titers must be presented at the first class. An invoice or certificate from your veterinarian is sufficient.
Payment and Refunds
A 50% non-refundable deposit is required at time of registration. Payment, in full, is required before the beginning of the first class. Once the class session starts, you may request a refund (not including deposit) up to the start of the second class of your session.
Payment may be made by credit card, check or cash. There will be a $35 charge, plus bank fees, for returned checks.
If you find you're unable to attend a class, your instructor will try to "catch you up" at the beginning or end of the next class. If this is not possible, hand-outs given in class will also help with the learned behaviors that were taught in the missed class. You may also schedule a private lesson, at an additional fee, to go over what was missed in class. Private lessons are based on the instructor's availability.
Bitches in Season
Bitches in season will be allowed in some classes with the permission of the instructor. Please ask before you bring your dog to class.
Dogs who are aggressive toward other dogs or people are not allowed in class. If you have questions about your dog being able to come to class, please contact My Hero Dog Training to discuss your dog's behavior. It is possible for these dogs to take private lessons. If your dog displays an inappropriate behavior in a class, My Hero Dog Training reserves the right to excuse the dog from class. You may transfer your dog to private lessons. The remainder of your class fees can be applied to these private lessons. Another option, may be, that your dog wear a muzzle during class.
Positive motivational training techniques will be used in all classes. Food/treats will be the primary motivator. Clicker training may be taught in some classes. Negative, aversive, or compulsive training methods will not be allowed in any class.
Choke chains, pronged collars, electronic collars, and retractable leashes are not allowed in class. It is recommended that the dog wears a quick release or buckle collar. Four foot to six foot leashes made out of whatever material (leather, nylon, etc.) you find comfortable are permitted. Please wear appropriate footwear – no open toed sandals or high heels.
If it becomes necessary for an instructor to cancel class due to illness or weather, an additional class will be added to the schedule. Notification of the cancellation will be placed on the schedule page of the My Hero Dog Training website or by e-mail.
Adopted Rescue Dogs and Rescue Organizations
Adopted rescue dogs and rescue organizations receive an additional benefit when signing up for class. Please let My Hero Dog Training know where you adopted your dog and bring that information to the first night of class to receive your discount. Discount is offered for "Perfect Puppy, Adolescent and Adult" class only. All six weeks of the session must be attended. On the enrollment form enter discount code: ROMHDT12
Veterinarians and Veterinary Employees
Veterinarians and their employees receive an additional benefit when signing up for class. Please let My Hero Dog Training know if you are a veterinarian or if you work at a veterinary clinic by brining proof to the first night of class to receive a disount. On the enrollment form enter discount code: VOMHDT12